Telephone Collections Agent

Description

Sue Ross Recruitment are seeking a Telephone Collections Agent to join our client’s dynamic and ever expanding debt recovery business in Sheffield. You will be responsible for contacting individuals and businesses by phone to recover overdue debts. This involves making outbound and receiving inbound calls, discussing payment solutions, and handling potentially sensitive conversations professionally. Agents record accurate notes, follow compliance procedures, and work towards performance targets. Strong communication, problem-solving skills, and the ability to work with IT systems are essential. The goal is to help customers resolve their debts while supporting the company’s collection objectives.

The Role:

• Making and receiving calls to and from individuals and businesses to arrange repayment of overdue debts.
• Managing sensitive conversations with empathy, professionalism, and a solutions-focused mindset.
• Recording detailed and accurate notes of interactions and payment agreements.
• Entering customer payment details securely and accurately.
• Working towards individual and team targets in a friendly, open-plan contact centre.
• Following established procedures and compliance guidelines related to debt recovery.

What we’re looking for:

• Previous experience in a contact centre, credit control, or collections environment.
• Excellent communication skills – both verbal and written.
• Resilience and confidence when handling potentially challenging conversations.
• Ability to work to targets and earn rewards based on your success.
• Strong IT skills and the ability to learn new systems quickly.
• Problem-solving mindset – able to ask the right questions and find effective solutions.

What our client offers:

• Basic salary starting at £23,810, plus monthly performance bonuses – realistic OTE of £30,000+
• Casual smart dress code in a welcoming office environment
• Company pension scheme
• Free on-site parking
• Employee Assistance Programme (EAP)
• Christmas Savings Scheme & Colleague Discount Scheme
• Death in service benefit
• Hybrid working opportunities (once performance standards are met)
• Attractive incentives and reward schemes for high performers

This is a full-time, permanent role working Monday to Friday, on rotating shifts between 8:00am and 8:00pm.

If you’re ready to take the next step in your collections or customer service career and want to be part of a growing and supportive team, we’d love to hear from you.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.