Technical Support Administrator

Description

Sue Ross Recruitment are recruiting for a well-established company, who supply a niche hobby product to customers on an international scale. We are looking for a Technical Support Administrator working in a busy fast paced environment; responsibilities include liaising with customers and staff to ensure the smooth running of the department, arranging and receiving customer and manufacturer returns, distributing work to the technicians and managing correspondence by phone, email, and website chat.

Duties and key responsibilities

• Provide excellent customer service and administrative support to colleagues.
• Ensure the information you give to customers is correct, inform your manager of any gaps in your product knowledge so that training can be arranged.
• Handling of customer service issues.
• Effective use of company diary system.
• Make and receive telephone calls.
• Manage emails.
• Book in returns.
• Use web admin site to administrate returns notes.
• Place customer orders.
• Process order payments and refunds.
• Knowledge and use of shipping carrier systems
• Work area to be kept tidy and clutter free.
• Ensure office space is kept clear and organised.
• Any other tasks relevant to your role.

Skills and Abilities

• Attention to detail is essential to this role.
• Excellent organisational skills are essential for this role.
• Excellent Time management and the ability to work to deadlines.
• Able to follow verbal and written instructions.
• Strong communication skills
• Ability to work on own initiative.
• Ability to cope well under pressure.
• Self-Motivated with a positive attitude

Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.