Sales Support Coordinator

Description

Sue Ross Recruitment are working on behalf of our client, a highly respected company within the branded merchandise sector, to recruit a Sales Support Coordinator for a permanent, full-time position.

This is an exciting opportunity to join a dynamic and collaborative team, supporting the delivery of a seamless account management service. The successful candidate will play a key role in coordinating communication across departments, managing quotations and orders, and ensuring that customer requirements are met efficiently and accurately.

Key Responsibilities for the Sales Support Coordinator role:

• Source products to meet customer specifications using internal systems and supplier networks.
• Liaise with suppliers to obtain pricing, negotiate costs, approve proofs, and manage lead times.
• Prepare accurate quotations and product specifications using CRM and information systems.
• Input and process customer orders, ensuring accuracy and timely approvals.
• Manage artwork and proof approvals between customers and suppliers.
• Track live orders to ensure production lead times are achieved.
• Liaise with customers on quotations, order updates, and delivery planning.
• Coordinate communication between Sales and Operations to ensure smooth order fulfilment.
• Maintain CRM records and support sales reporting and account review documentation.
• Identify opportunities to improve workflows, efficiency, and customer experience.

Candidate Requirements for the Sales Support Coordinator role:

Essential:
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• High attention to detail.
• Experience in sales administration, customer service, or operations support.
• Proficient in Microsoft Office (Excel, Outlook, Word).

Desirable:
• Experience using CRM or ERP systems.
• Knowledge of purchasing, supply chain, or merchandise-based environments.

What’s on Offer for the Sales Support Coordinator role:

• Permanent, full-time opportunity within a supportive and professional team.
• Varied and fast-paced role with opportunities to learn and develop.
• Collaborative working environment with exposure to multiple departments.
• Competitive salary and benefits package.

This is an outstanding organisation to work with, and the successful candidate will enjoy being part of a dynamic, forward-thinking, and supportive team culture.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.