Sales Administator

Description

Sue Ross Recruitment are recruiting for a well-established company, who supply a niche hobby product to customers on an international scale. We are looking for a Sales administrator to join a busy team.  Your responsibilities include; liaising with customers to ensure transactions go smoothly, helping and offering advice to customers to help them choose the correct products they wish to purchase. A high level of customer service is essential for this role. You will be responsible for processing payments and dealing with aftersales care. Managing correspondence by phone, email, and website chat.

Duties and key responsibilities

• Provide Excellent customer service and aftersales care to all customers.
• Ensuring correct information is provided to customers.
• Handling of customer service issues.
• Effective use of company diary system.
• Make and receive telephone calls.
• Manage emails.
• Place customer orders.
• Process order payments.
• Knowledge and use of shipping carrier systems
• Any other tasks relevant to your role.

Skills and Abilities

• Attention to detail is essential to this role.
• Excellent organisational skills are essential for this role.
• Excellent Time management and the ability to work to deadlines.
• Able to follow verbal and written instructions.
• Strong communication skills
• Ability to work on own initiative.
• Ability to cope well under pressure.
• Self-Motivated with a positive attitude at all times.

Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.