Customer Support Administrator | Ref: 8311

Description

Sue Ross Recruitment are working on behalf of our client, a highly respected INTERIOR DESIGN MANUFACTURING COMPANY, to recruit a Customer Support Administrator.

This is an exciting opportunity to join a successful, leading international business.

The Customer Support Administrator will be responsible for supporting Internal Account Manager with the day to day running of the customer accounts from ‘order call off to cash’.  Building and maintaining strong relationships based on trust, a sense of urgency, professionalism, you will understand your customer’s needs and ensure that the business meets and exceeds expectations.

You will proactively manage the customer order banks through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.

Key Responsibilities for the Customer Support Administrator:

• Accurately process orders on internal Microsoft AX system.
• Facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing.
• Source customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closing them out promptly.
• Identify and share opportunities for efficiency and improved productivity within the order entry process.
• Supporting the Accounts department with various enquiries including dealing with customer queries, credits and invoices appropriately.
• Providing accurate information and data to both software systems – AX for order entry and Field Aware for installation planning

Candidate Requirements for the Customer Support Administrator:

• Experience working within a similar role in Sales Administration would be desirable.
• Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.

What’s on Offer for the Customer Support Administrator:

Hours – 37.5 per week – Monday to Friday 8.30am to 5.00pm – with an early finish one day a week on a rota basis

Contributory pension scheme

Westfield Health Cash plan

Life Assurance

Free Onsite Parking

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.