Customer Service Specialist

Description

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a  Customer Service Specialist.

This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.

Key Responsibilities:

• Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
• Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
• Contribute to projects such as Salesforce implementation, new product launches, and process improvements
• Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
• Build strong customer relationships, providing technical guidance where appropriate
• Maintain accurate customer records and documentation

Candidate Requirements:

• Proven experience in a customer service role, manufacturing or export experience would be advantageous but not essential
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks while maintaining attention to detail
• Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
• A proactive team player with a positive and flexible approach

What’s On Offer:

• Competitive salary
• Opportunity to join a well-established, global company
• Be part of a supportive, dynamic, and multilingual team
• Exposure to international customers and projects

This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture.  To apply, please send your CV to Sue Ross Recruitment We look forward to helping you take the next step in your career.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.