Customer Service Coordinator

Description

Sue Ross Recruitment are working on behalf of our client, a highly respected manufacturing company based in Chapeltown, to recruit a full time, office based, Customer Service Coordinator for a 6 month Fixed Term Contract, with the potential for this role to become permanent. 

This is an exciting opportunity to join a dynamic supply chain team, playing a vital role in ensuring the accurate and timely dispatch of finished products to customers across the UK and internationally. This is a hands-on, versatile role ideal for someone who thrives in a fast-paced environment. You’ll manage the receipt, storage, and distribution of products using Microsoft Dynamics AX and multiple courier systems, while also supporting customer communications, order processing, and documentation tasks.

Reporting directly to the Supply Chain Manager, you’ll be a key point of contact for customers, sales teams, and logistics partners, ensuring smooth operations and high levels of service.

Key Responsibilities for the Customer Service Coordinator:

• Respond to customer queries by phone and email, providing updates and tracking information
• Manage daily backorders and coordinate with planning for stock replenishment
• Support sales teams with order status and consignment lists
• Process invoices, credit notes, and purchase orders
• Receive, inspect, store, and dispatch products
• Pick, pack, and label orders using Microsoft Dynamics AX and courier portals
• Assemble, test, and coordinate deliveries and returns of loan kits
• Manage stock rotation and maintain accurate stock transactions
• Handle export documentation, including commercial invoices

Candidate Requirements for the Customer Service Coordinator:

• Strong customer service skills with clear, professional communication
• Proficient in Microsoft Office and Microsoft Dynamics AX
• High attention to detail with strong numeracy and literacy
• Ability to manage multiple priorities and meet tight deadlines
• Confident working both independently and as part of a team
• Comfortable liaising with stakeholders at all levels
• Adaptable, enthusiastic, and proactive in problem-solving

What’s on Offer for the Customer Service Coordinator:

After the completion of successful probation

• Potential for a salary increase if the role becomes permanent

• Life Assurance
• Westfield health Cash Plan membership
• Employee Assistance Programme

If you’re ready to bring your energy, organisation, and customer-first mindset to a critical role in the supply chain, we’d love to hear from you!

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.