Bilingual Customer Service

Description

Are you a fluent German speaker with a passion for delivering outstanding customer service?
Sue Ross Recruitment are working with a well-established international client based in Sheffield, who are looking to recruit a Customer Service Representative to join their dedicated and dynamic team on a 12 month FTC.

🔹 Key Responsibilities:

• Handle incoming customer orders via phone, email, and online platforms, ensuring accurate and timely entry into the ERP system.
• Resolve queries and complaints efficiently, providing a high standard of service.
• Coordinate with internal teams (shipping, inventory, scheduling, sales) to ensure smooth and timely deliveries.
• Escalate customer concerns appropriately and in a timely manner.
• Maintain accurate customer records and documentation.

🔹 Essential Skills & Experience:

• Fluent German (spoken and written) – essential
• Strong communication skills in English;
• 1–2 years’ experience in a customer service or order processing environment
• Confident with ERP systems (SAGE, SAP, Oracle preferred)
• Proficient in Microsoft Office (Excel, Word, Outlook, etc.)
• Strong organisational, problem-solving, and interpersonal skills
• Ability to work independently and collaboratively

🔹 Why Work With Our Client?

• Be part of a respected, international company with a strong team culture
• Use and develop your language skills daily
• Work in a supportive environment with growth opportunities
• Hybrid working

Interested?
Send your CV quoting reference T4693 to Sue Ross Recruitment today and take the next step in your customer service career!