Bilingual Customer Service Specialist

Description

Sue Ross Recruitment are delighted to be working with a successful international manufacturing company based North of Sheffield for a bilingual Customer Service Specialist role. This is a full time role for a fixed term of 12 months and will involve hybrid working. Working as part of a small team the role requires candidates to speak both English and a second language fluently. This language would ideally be German, French, Spanish or Polish and you must be confident speaking to customers in both languages.

Daily duties and responsibilities for this role include;

• Placing customers sales orders in a timely fashion
• Receiving and handling complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services
• Handling all levels of complexity in orders (including export paperwork and certifications).
• Having a pro-active mindset and supporting the Team overall, ensuring positive reinforcement in the team
• Contributing actively alongside Senior Customer Service Specialists
• Participating in key meetings upon request
• Responding to a wide scope of inquiries and/or complaints and liaising with the necessary departments where relevant.
• Assisting with reviewing and coordinating customer service activities as required or directed by management.
• Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Building customer relationships and serves as a liaison between sales personnel and customers
• Performing other duties as assigned

This is an expanding team and you will focus your attention on providing high levels of customer service, combined with the attention to detail and professionalism expected of such a high profile organisation. Hybrid working is encouraged and this will involve a 5 day week Monday – Friday office based Monday-Wednesday and remote working Thursday-Friday and vice versa alternate weeks. If you are wanting to use your language skills in this fantastic company with the potential for the role to become permanent then please do get in touch – we would love to hear from you.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.