Service Support Co-Ordinator/Administrator

Location: Sheffield S8

Salary: £20,000 - £23,000 DOE

Reference: T4201

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Description

Sue Ross Recruitment are delighted to be working with a business based in south Sheffield who are recruiting for a full time Support Service Co-Ordinator/Administrator on a temporary to permanent basis.

The business are looking for someone who has excellent customer service and co-ordinationg experience as you will manage the full cycle of the business from initial contact through to resolution. You must be able to maintain excellent customer working relationships and demonstrate confident telephone skills and this should be combined with a highly organised mindset and attention to detail.

Other duties and responsibilities include;

  • Obtaining correct paperwork from 3rd parties to ensure full compliance
  • Co-ordinating, reporting and liaising with field agents and various other outside organisations
  • Recording information obtained by the customer and maintaining client data
  • Providing front line support to agents and customers
  • Answering incoming calls and responding in accordance with company protocol
  • Establishing facts and ensuring data is correct

This is a truly professional services company who take pride in their business and have a successful team culture.  Our client are looking for an energetic candidate who enjoys finding solutions and is able to manage expectations whilst providing a personalised experience to each query under often strict timelines. To be considered for this role you must be confident, articulate and well organised.  Experience of understanding vulnerable customers will be desirable.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.