Commercial Operations Manager (Higher Education)

Location: Sheffield City Centre (hybrid working)

Salary: £DOE + excellent benefits

Reference: 7196

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Sue Ross Recruitment are working with a growing and dynamic web company who specialise in marketing higher education. As market leaders in the UK, they combine their reputation for excellent customer service and innovation with an integrated approach to delivering effective student recruitment campaigns.  Based in a stunning three-floor warehouse conversion in the heart of Sheffield’s Cultural Industries Quarter, with a flexible working environment (having the ability to work from home when required).

They are looking for a  Commercial Operations Manager to join their growing Sales team, whose role is to develop and oversee the efficient and effective processes to deliver the commercial goals set out.

This is a new role, and we are looking for someone with experience in an operations, sales enablement or similar role who can work independently to take ownership of their CRM (Hubspot). The successful candidate will work closely with key stakeholders to understand challenges, innovate change and communicate confidently and clearly.

Reporting to the Director, responsibilities include:

  • Identifying streamlined and efficient processes and workflows, implementing them on the CRM and providing ongoing training and support to ensure the new processes are successfully embedded
  • Champion the use of CRM to the sales team, ensuring processes are adopted and adhered to, maximising output.
  • Developing our CRM (Hubspot) to develop and execute impactful, data-driven solutions to ensure maximum revenue and service.
  • Cross departmental collaboration to ensure that the Sales and Account Management team can be successful in their role. This includes Marketing, Client Services and Web functions.
  • Working with the Sales Director to develop the Sales and Account Management function, its resources and outputs to meet the growth needs of the business and our clients.
  • Ability to effectively communicate data and processes to individuals and teams.
  • Developing, maintaining and improving business intelligence.
  • Report accurately on sales pipelines and sales effectiveness.
  • Represent the business at meetings, conferences and events – operationally or as a senior lead where required.


  • Demonstrable experience in measuring and improving the performance of sales team via a CRM (Hubspot desirable)
  • Commercially minded with data expertise
  • 2+ years of experience in sales or sales operations is a plus
  • Passion for knowledge transmission
  • Excellent English level is a must
  • Outstanding interpersonal and communication skills, both verbal and written. Inspires trust with colleagues
  • Excellent time and project management skills
  • Experience delivering change management in a growing business
  • Capacity to deliver in a fast-paced environment

You may have transferable skills if you have worked in similar roles such as Sales Operations, Customer Success Manager, Customer Services Manager or Project Manager.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

 May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.