IT Technician – 1st Line Support (education sector)

Location: Sheffield

Salary: Up to £21,000+ benefits

Reference: 7260

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Sue Ross Recruitment are working with a local academy trust in the recruitment of an IT Technician to provide 1st line support across 3 schools in the cental Sheffield are.

Key purpose of the role:

To ensure the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership

To provide desk side and classroom based technical support

To support pupils and staff in the appropriate use of ICT, through advice or training.

To be proactive when managing own workload, troubleshooting issues and taking a proactive and preventative approach to work.

Provide excellent customer service to all staff and students and build effective relationships with the Academy

Support the wider IT team in delivering strategic and operational IT goals.

Regular travel between sites within cluster to provide support function. This role will be expected to work at multiple sites (all within the Sheffield area – own transport is required)


Desktop & Application Support

Connect, set up and check PCs and peripherals for normal operation.

Support and management of Windows 10 operating system and associated software and applications.

Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.

Detect, diagnose and resolve PC, peripheral and application errors.

Server & Network Support

Install software and CDs on servers/desktops in accordance with the necessary change control procedures.

Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.

Manage anti virus software updates/patches to ensure that the network is up to date and secure.

Health & Safety

Carry out basic safety checks to make sure ICT resources are safe for use.

Follow relevant H&S procedures and raise awareness among staff, pupils and other users.

Configuration & Installation

Install new hardware, Repair current hardware and reload software on desktops/laptops following release management procedures.

Always ensure that all new deployments, repairs and fixes are fully tested.

Update records of installed hardware and software on the appropriate systems.

Continuity, Maintenance & Security

Follow academy backup, virus protection and security procedures.

Note risks to ICT systems and suggest precautions; follow extended maintenance procedures. Management of hardware based encryption technology for staff devices.

Service Request Management

Make sure all requests for ICT Support, new projects/purchases or major changes are recorded on the Call Management System.

Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.


Ensure that all appropriate documentation is kept up to date and stored appropriately

Ensure that asset registers remain up to date and are checked regularly. Ensuring that all items are up to date, recorded correctly and disposed of items are marked appropriately.

Required Skills and Experience:


An IT technical background and relevant IT qualification  
Evidence of being a good  
Enthusiastic approach to Customer
Good technical skills  
Strong Audio Visual skills  
Strongly task-driven/multi-tasking
Pro-active learner    
Good oral and  
communication skills.  
Sound problem analysis and  
problem-solving skills.  

Must have a full UK driving licence and own car.

The successful applicant will undergo an Enhanced DBS check.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.