IT Support Technician

Location: Sheffield - S11

Salary: to 21,500

Reference: 7328

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Sue Ross Recruitment are working with a well respected local charity in the recruitment of an IT Support Technician.

Based from their Head Office in South Sheffield, you will be responsible for providing IT and technical support to IT systems, hardware, software and telephone systems.  You will maintain the IT helpdesk in accordance with the Service Level Agreements and maintain records of equipment, software, licences and other technical requirements.

Key Responsibilities

  • Supporting the IT Helpdesk by receiving IT problems and requests via the IT Portal, e-mail, telephone and in person and logging each call.
  • Analysis of each request via the IT Helpdesk in order to assign an appropriate priority as specified in the Service Level Agreement.
  • Take ownership of helpdesk tickets from logging through to resolution, escalating tickets to the IT Co-ordinator when required.
  • Configuration of mobile devices.
  • Diagnose, respond and correct faults within defined service levels, providing a professional, effective and efficient service. Escalating complex issues to the IT Co-ordinator.
  • Maintain strict security and confidentiality regarding all aspects of data and information including implementation of Information Governance and IT security policies.
  • Ensure the following procedures are carried out and /or adhered to by Heads of Department and employees, reporting non-compliance to the IT Co-ordinator:
  • Computer security Computer back-ups
  • Computer integrity including passwords Use of authorised software only
  • Controlled use of the internet/intranet
  • Assist the IT Co-ordinator in the day-to-day technical support of the network and communication systems.
  • Maintain complete an accurate IT Registers.
  • Creating and maintaining user accounts in Active Directory and other software.
  • Maintain all relevant stock levels.
  • Perform PC and printer repairs whilst complying with Health and Safety procedures.
  • To assist the IT Co-ordinator in providing an efficient technical support by: organising meetings
  • preparing technical and training manuals
  • preparing slide shows and presentations as required
  • Assist and support users on hardware and software as required.

Required Experience

  • Experience in a similar IT role
  • Experience of using Microsoft Office products
  • Experience of setting up PC’s and networking
  •  Experience of troubleshooting PC and printer issues
  •  Experience of using Microsoft Server
  • Educated to a minimum of NVQ Level 3 in IT related subject or equivalent gained through specific relevant experience

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.