IT Helpdesk Technician

Location: Sheffield

Salary: Up to £24,000

Reference: 7101

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Sue Ross Recruitment are on the look out for a highly skilled IT Technician to work with their client, a leading business support firm with offices in the S20 area of Sheffield.

The role of the IT Helpdesk Technician is to offer end-to-end technical support to their internal users. As well as dealing with local issues, you will be supporting internal projects if necessary. The role will require support to end-users, using a variety of mediums including support over the phone, online, in-person, and occasional on-site support.

Help desk technicians need to have an excellent understanding of computer hardware and software. The role will require a methodical problem-solving approach with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness, and a desire to help others are desirable virtues in this role.

Key Skills Required:

  • 1st and 2nd line IT experience in a Windows infrastructure
  • Windows 10 support skills
  • Office 365 experience
  • Active directory experience
  • Software & hardware troubleshooting
  • Printer troubleshooting
  • Install and configure software
  • Updating documentation
  • Previous helpdesk experience
  • Good administration skills

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.