Installation and Service Co-ordinator

Location: Chesterfield

Salary: £23,000

Reference: 7042

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Sue Ross Recruitment are working with a well established and successful niche business with Head Offices in Chesterfield. We are looking for a highly organised Installation and Service Co-ordinator to assist operations in the completion of installation projects and the resolution of service calls.

Key responsibilities include:

  • Actively managing the various scheduling queues within IMS – Site Surveys, Service & Install and accurately scheduling jobs to the appropriately skilled engineers
  • Booking in works with subcontractors and confirming prices
  • Monitoring and managing the Technical Waiting Delivery queue
  • Calling sites to check if they have received the relevant equipment and that their system is now working
  • Checking over previously attended jobs ensuring engineers have called in and provided the team with updates, and where applicable the engineer is issued with a closure code.
  • Issuing relevant paperwork for both service & install jobs
  • Checking DPD throughout the day ensuring kit is delivered to site in time for the engineer
  • Responding to emails from both internal and external stakeholders.
  • Speaking to engineers frequently throughout each day to receive updates on their service / install jobs.
  • Accurately updating the job within IMS and liaising with the correct Project Manager on any issues the engineer may be faced with on site.
  • Rescheduling engineers for further attendances ie. second fix, handover / training sessions.
  • Liaising with site contacts / technical support on arranging attendance / confirm attendance dates for installation etc.
  • Arranging access hire equipment where required for jobs and using the daily report check equipment has been off hired on the correct date to ensure no further charges are made by HSS.
  • Assessing and approving subcontractors’ invoices.
  • At the end of each week, double check each internal engineer’s route for the following week ensuring travel / distance between each job and their house is acceptable.

Good communication skills are essential as you will need to speak with co-workers, engineers and customers on a regular basis.  The successful candidate must also have strong organisational skills and be a good team player – at any one time the scheduling team can be dealing with multiple requests from both internal and external contacts, which may mean moving jobs around in order to accommodate requests.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.