German Speaking Customer Service

Location: Chapeltown

Salary: £20,000- £30,000 DOE

Reference: T4138

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Description

Sue Ross Recruitment are excited to be recruiting for our client, a global leader in their industry.  They are looking for a German Speaking Customer Service Specialist to work on one of their divisions, for a 12 month fixed term contract.  The role will report into the Customer Service Team Leader and you will be required to provide complex order entry management and order tracking and follow up for customer.

Key responsibilities include;

– Process orders for the sales team
– monitor deadlines until goods are received by the customers
– draw up customer invoice ensuring right quantity and correct price are applied
– Process claims associated with orders, returns etc
– Maintain intensive contact with customers so as to be aware and understand their requirements etc
– Logistics and price management in order to meet requested delivery date
– Respond to more complex customer questions
– Maintain a proper and structured filing system

The successful candidate will enjoy a fast and busy workload and enjoy working to and succeeding deadlines and MUST be a fluent ENGLISH and GERMAN speaker.  Currently the company offer a combination of office and remote working however this will change at some point throughout the contract and will become fully office based.  Therefore, it is essential that you are comfortable with either option.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.  May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.