Export Administrator (French Speaking)

Location: Sheffield

Salary: £21000

Reference: T4138

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Sue Ross Recruitment are excited to be recruiting for our client, a global leader in their industry.  They are looking for a Customer Service Export Administrator to work on one of their divisions.  The role will report into the Customer Service Team Leader and you will be required to efficiently liaise with internal and external stakeholders to ensure that customer satisfaction is exceeded on a daily basis and to work towards agreed weekly, monthly and annual standards and KPI’s.

You will be part of a small team responsible for order processing, liaising with internal and external departments such as demand planning, the warehouse team and transport planning.  You will be the first point of contact for all communication from the key accounts and sales teams.  A key element of the role is to ensure that all service failures are recorded, with minimum delay, and all necessary investigation is carried out either internally or via our Distribution/Warehouse partners.

Key responsibilities  include:

  1. To provide Customer Service Excellence to new and existing customers constantly striving for continuous improvement.
  2. To serve customers by providing product and service information, resolving product and service issues.
  3. Processing multiple orders received via email, phone, fax, customer portals and EDI systems
  4. Answering incoming calls from internal and external customers in a professional and competent manner
  5. To answer, log and resolve all inbound enquiries to the department in a timely manner
  6. To arrange the uplift of unwanted stock from customers, raising credit notes and investigating complaints
  7. To ensure sales teams are fully supported at all times
  8. Working as part of a small team in a fast-paced office, towards one common goal
  9. Export and customs documentation – although this is not an essential it would be a desired skill for this role

The successful candidate will enjoy a fast and busy workload and enjoy working to and succeeding deadlines.  Ideally you will have had prior export experience and a fluency in the FRENCH language would also be useful but by no means essential.  Currently the company offer a combination of office and remote working however this may change at some point throughout the contract and may become fully office based.  Therefore, it is essential that you are comfortable with either option.  This is a great foot in the door into a fabulous company so if you have strong customer service skills, combined with a tenacity to do well then please get in touch.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.  May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.