Customer Support Administrator

Location: Sheffield – S13 area

Salary: Up to £20,000

Reference: 7163

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Sue Ross Recruitment are working with a specialist, design led manufacturing company in the recruitment of a Customer Support Administrator.

Working in a small, dedicated team, you will be responsible for liaising with customers (both retailers who stock the company’s product and/or the general public/end user who purchases the product from the retailer).

This is a varied and interesting role that will involve the following:

  • Answering calls, letters and emails from customers and dealing with their queries as necessary, including:
  • Accurately Process orders on internal AX system
  • Liaise with production and warehouse for order fulfilment and confirmation of shipping dates
  • Arrange transport and consequent shipment of orders where necessary
  • Deal with Invoice queries, credits
  • Taking inbound phone calls from stores and end customers and aiding these customers with their queries
  • Deal with Enquiries and disputes
  • Reply to enquiries in a timely manner
  • Track disputes and find ways to solve
  • Providing technical help on the range to stores and the end consumer
  • Providing information on our different stockists and their individual ranges
  • Solving any problems which may occur including advising on how to deal with damaged goods or components and short deliveries.
  • Completing various Sales and order book Reports as and when required.
  • Ensuring DNI (Delivered Not Invoiced) is being managed through the order book.
  • Transport issues including liaising with the haulage company

Experience required:

  • Experience working within a similar role in Sales Administration.
  • Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.
  • Strong IT skills in MS Office, which are utilised and improved daily when completing reports and updating databases using excel.
  • Enthusiastic, reliable worker with the ability to work as part of a team as well as autonomously

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment