Customer Service Advisor/Administrator (6 month FTC)

Description

Sue Ross Recruitment are currently working with an international and rapidly expanding company.  Currently they are looking to recruit a first class Customer Service/Sales Administrator to cover a 6 month fixed term contract.  Although a contract initially, there is a real chance that the role could become permanent due to the nature of the role.

Key duties will include:

• To provide Customer Service Excellence to new and existing customers constantly striving for continuous improvement.
• To serve customers by providing product and service information, resolving product and service issues.
• Processing multiple orders received via email, phone, and customer portals
• Answering incoming calls from internal and external customers in a professional and competent manner
• To answer, log and resolve all inbound enquiries to the department in a timely manner
• To arrange the uplift of unwanted stock from customers, raising credit notes and investigating complaints
• To ensure sales teams are always supported
• Liaise with our 3rd Party Logistics providers to resolve delivery issues
• Working as part of a small team in a fast-paced office, towards one common goal
• To have the skills and knowledge to be able to provide adequate cover for colleagues
• General office administrative tasks and ad hoc duties within the scope of the role

The successful candidate will certainly have proven customer service skills albeit whether this is from a manufacturing environment or perhaps retail that is flexible.  The role will be working a combination of office and remote working and will suit someone who is disciplined and motivated.  It will entail strong customer service skills combined with the ability to provide a high level of service under often strict timescales.  You will be fully supported in both training and your day to day work.

Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.