Customer Service Administrator (S35)

Location: S35, Chapeltown, Sheffield

Salary: to £21,000

Reference: 7033

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Sue Ross Recruitment are delighted to be working with an international manufacturing company to assist them with the recruitment of an experienced Customer Service Administrator.

The ideal candidate will ideally have previously handled large key accounts as this role involves liaising with a well known retail brand, processing high value orders.  You will be required to efficiently liaise with internal and external stakeholders to ensure that customer satisfaction is exceeded on a daily basis and to work towards agreed weekly, monthly and annual standards and KPI’s.

You will be part of a small team responsible for order processing, liaising with internal and external departments such as demand planning, the warehouse team and transport planning.  You will be the first point of contact for all communication from the key accounts and sales teams.  A key element of the role is to ensure that all service failures are recorded, with minimum delay, and all necessary investigation is carried out either internally or via Distribution/Warehouse partners.

Key responsibilities include:

  • To provide Customer Service Excellence to new and existing customers constantly striving for continuous improvement
  • To manage a large key account and the relationship with this major customer
  • To serve customers by providing product and service information, resolving product and service issues
  • Processing multiple orders received via email, phone, fax, customer portals and EDI systems
  • Answering incoming calls from internal and external customers in a professional and competent manner
  • To answer, log and resolve all inbound enquiries to the department in a timely manner
  • To arrange the uplift of unwanted stock from customers, raising credit notes and investigating complaints
  • To ensure sales teams are fully supported at all times
  • Liaise with 3rd Party Logistics providers to resolve delivery issues
  • Working as part of a small team in a fast-paced office, towards one common goal
  • To have the skills and knowledge to be able to provide adequate cover for colleagues
  • General office administrative tasks and ad hoc duties within the scope of the role


  • Telephone experience coupled with an effective telephone manner and the ability to handle difficult customers in a sympathetic but authoritative manner
  • Experience of working under pressure in a fast-moving, busy office
  • Experience of working to pre-set targets and deadlines
  • Experience of working as a team player who is able to work on their own initiative and as part of a small, dedicated team.
  • Knowledge of ERP systems. Knowledge and previous use of Microsoft Word, Excel and e-mail.
  • Experience of preparing export documentation would be advantageous but is not essential
  • Computer literate with good keyboard skills.
  • Excellent written and verbal communication skills

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.