Location: S35, Chapeltown, Sheffield
Salary: to £21,000
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Sue Ross Recruitment are delighted to be working with an international manufacturing company to assist them with the recruitment of an experienced Customer Service Administrator.
The ideal candidate will ideally have previously handled large key accounts as this role involves liaising with a well known retail brand, processing high value orders. You will be required to efficiently liaise with internal and external stakeholders to ensure that customer satisfaction is exceeded on a daily basis and to work towards agreed weekly, monthly and annual standards and KPI’s.
You will be part of a small team responsible for order processing, liaising with internal and external departments such as demand planning, the warehouse team and transport planning. You will be the first point of contact for all communication from the key accounts and sales teams. A key element of the role is to ensure that all service failures are recorded, with minimum delay, and all necessary investigation is carried out either internally or via Distribution/Warehouse partners.
Key responsibilities include:
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
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