Customer Service Administrator

Location: Sheffield S4

Salary: £20000 + great benefits

Reference: 7070

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Sue Ross Recruitment are working with a leading group of companies in the recruitment of a Customer Service Administrator.

Based at European HQ, you will be part of a small and dedicated team, delivering exceptional customer service to a wide range of customers.

Duties include:

  • Handle front-line telephone and written contact with customers, consumers and sales personnel, facilitating the earliest possible resolution in line with service standards and procedures;
  • Order editing and order entry as appropriate;
  • Provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and adopting a professional approach at all times;
  • Receive and process ‘follow up’ information for previous requests and update systems as appropriate;
  • Liaise with other departmental staff, partner organisations and external service providers in a professional and appropriate manner;
  • Quickly identify situations requiring specialist information and direct customers appropriately;
  • Provide the necessary administration support to resolve customer queries;
  • Provide general administrative support such as mailing, faxing, photocopying, information storage and printing;

Successful applicants will have recent customer service and administrative experience.     You will be a confident and professional communicator who takes pride in their work and enjoys helping customers.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.