Location: Chesterfield, Derbyshire
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Sue Ross Recruitment are working with a leading international media company in the recruitment of a 1st Line Support/Technical Customer Support.
You will play a vital role in answering our 1st line customer & internal engineer calls while working on their technical helpdesk. Ensuring every customer receives an excellent customer experience from the moment they call. This is a varied role in which you’ll be responsible for making sure all customer queries through voice & email channels are managed effectively. You’ll help customers with their technical queries and ensure that each call is logged on the in-house IMS system accordingly. There is scope for progression in the future on the technical helpline for the right candidate.
Key duties include:
To apply for this role you will have the following skills/qualities:
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