Customer Service Team Leader

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Location - Sheffield City Centre

Salary - £21,500

Ref - 6792

Customer Service Team Leader - 6792

Details

Sue Ross Recruitment are working with a leading utilities company based in prestigious offices in Sheffield City Centre.    They are currently recruiting for a full-time, permanent Customer Service Team Leader. 

As a Team Leader you will have the opportunity to be a leader within the customer service division and lead the front-line team to deliver excellent customer service.  You will be actively involved in recruiting and growing the team, working to build the processes and training, and defining performance and quality measures. 
You will be responsible for ensuring that customers are always looked after to the highest standards, and your team are motivated and engaged. 
This an end to end role, looking after the customer through every step of their journey. You will need to be passionate and driven, comfortable working to challenging targets and have an ability to see solutions where others would see problems. You will lead, coach and motivate a team to build an agent mind-set and deliver departmental KPI’s, targets and objectives. You can challenge processes and procedures, identify and implement improvement to enhance the customer experience or improve operational efficiency. You take the lead in developing appropriate business process, infrastructure, and equipment requirements as appropriate. You are able to demonstrate conflict management and resolution. You will have key management responsibilities including: absence management, team performance management, investigations and disciplinary management, respond to grievance matters, identify training and development needs for your team. 
Applicants will have the following: 
  • Be experienced in leading people, including taking responsibility for others
  • Have experience tracking the performance and quality of others.
  • Have experience of setting KPI’s and other performance standards. 
  • Have great IT skills, including all Microsoft Office applications, especially Excel. 
  • Be numerate and analytical. 
  • Have an understanding of resource planning. 
  • Have up-to-date understanding of relevant legislative policies and procedures. · 
  • Have effective interpersonal and communication skills. 
This is a permanent, full time vacancy - Hours of Work are 40 per week across 2 shift patterns: Monday to Friday 9am – 6pm; and Monday to Friday 11am – 8pm. You are required to work 1 Saturday and 1 Sunday in every 4 weeks. Where a Saturday or Sunday is worked, you will have a day off during the week.

 


Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

 

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

 

To register your interest in this position or add to basket, please click here.



Job Listings

Customer Service Team Leader

« Back to Category List

Location - Sheffield City Centre

Salary - £21,500

Ref - 6792

Customer Service Team Leader - 6792

Details

Sue Ross Recruitment are working with a leading utilities company based in prestigious offices in Sheffield City Centre.    They are currently recruiting for a full-time, permanent Customer Service Team Leader. 

As a Team Leader you will have the opportunity to be a leader within the customer service division and lead the front-line team to deliver excellent customer service.  You will be actively involved in recruiting and growing the team, working to build the processes and training, and defining performance and quality measures. 
You will be responsible for ensuring that customers are always looked after to the highest standards, and your team are motivated and engaged. 
This an end to end role, looking after the customer through every step of their journey. You will need to be passionate and driven, comfortable working to challenging targets and have an ability to see solutions where others would see problems. You will lead, coach and motivate a team to build an agent mind-set and deliver departmental KPI’s, targets and objectives. You can challenge processes and procedures, identify and implement improvement to enhance the customer experience or improve operational efficiency. You take the lead in developing appropriate business process, infrastructure, and equipment requirements as appropriate. You are able to demonstrate conflict management and resolution. You will have key management responsibilities including: absence management, team performance management, investigations and disciplinary management, respond to grievance matters, identify training and development needs for your team. 
Applicants will have the following: 
  • Be experienced in leading people, including taking responsibility for others
  • Have experience tracking the performance and quality of others.
  • Have experience of setting KPI’s and other performance standards. 
  • Have great IT skills, including all Microsoft Office applications, especially Excel. 
  • Be numerate and analytical. 
  • Have an understanding of resource planning. 
  • Have up-to-date understanding of relevant legislative policies and procedures. · 
  • Have effective interpersonal and communication skills. 
This is a permanent, full time vacancy - Hours of Work are 40 per week across 2 shift patterns: Monday to Friday 9am – 6pm; and Monday to Friday 11am – 8pm. You are required to work 1 Saturday and 1 Sunday in every 4 weeks. Where a Saturday or Sunday is worked, you will have a day off during the week.

 


Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

 

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

 

To register your interest in this position or add to basket, please click here.