Service Desk Analyst

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Location - North Sheffield (S36 Area)

Salary - £20,000 - £25,000

Ref - 6757SC

Service Desk Analyst - North Sheffield (S36 Area)

Details

Sue Ross Recruitment are working with a leading international engineering company in the recruitment of a Service Desk Analyst to join their team. You will be responsible for providing 1st IT support for business users and customers, giving advice and assistance with matters related to the businesses and other services. You will also be providing 2nd line support for incidents, including liaison and third line support teams to ensure incidents are resolved as effectively as possible within SLA timescales.

 

The key duties will include;

 

  • Provide technical support and resolution for all incidents reported by IT users
  • Ensure all incidents and service requests are resolved within the timescales defined in the SLA
  • Ensure all service requests are managed and delivered within SLA targets
  • Provide service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues 
  • Regularly update IT users on the latest status on reported incidents, communicating via Skype, telephone, email or in person
  • Respond to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors
  • Escalate any issues or concerns within the company IT service
  • Carry out daily IT support and handover tasks as required 

 

The successful candidate will have experience working in a similar role, have excellent communication skills and knowledge of IT infrastructure and applications. 

 

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. 

 

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

To register your interest in this position or add to basket, please click here.



Job Listings

Service Desk Analyst

« Back to Category List

Location - North Sheffield (S36 Area)

Salary - £20,000 - £25,000

Ref - 6757SC

Service Desk Analyst - North Sheffield (S36 Area)

Details

Sue Ross Recruitment are working with a leading international engineering company in the recruitment of a Service Desk Analyst to join their team. You will be responsible for providing 1st IT support for business users and customers, giving advice and assistance with matters related to the businesses and other services. You will also be providing 2nd line support for incidents, including liaison and third line support teams to ensure incidents are resolved as effectively as possible within SLA timescales.

 

The key duties will include;

 

  • Provide technical support and resolution for all incidents reported by IT users
  • Ensure all incidents and service requests are resolved within the timescales defined in the SLA
  • Ensure all service requests are managed and delivered within SLA targets
  • Provide service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues 
  • Regularly update IT users on the latest status on reported incidents, communicating via Skype, telephone, email or in person
  • Respond to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors
  • Escalate any issues or concerns within the company IT service
  • Carry out daily IT support and handover tasks as required 

 

The successful candidate will have experience working in a similar role, have excellent communication skills and knowledge of IT infrastructure and applications. 

 

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. 

 

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

To register your interest in this position or add to basket, please click here.